Returns and warranty

Returns

Dealer orders are filled from our wholesale clearance lists, and items from a list are final sale. Damaged or incorrect items and manufacturer warranty claims are handled as set out below.

Any other return needs our written approval before you send anything back. When we approve one, we confirm in writing any restocking fee and how the items come back to us. You cover the cost of returning the items, and we refund approved returns as a credit on your account.

We can't accept a wheel that has had a tire, tire pressure sensor or balance weights installed, or one with scratches, marks or other damage that happened after pickup or delivery.

Damaged or incorrect items

If an item arrives damaged or isn't what you ordered, and you report it before mounting (see Delivery and pickup), we replace it. If we can't replace it, we credit or refund it. There is no restocking fee, and we arrange the return at our cost.

Manufacturer warranty

Wheels are covered by their manufacturer's warranty, on the manufacturer's terms. We don't add a warranty of our own. Apart from the manufacturer's warranty, and to the extent the law allows, we sell products as described without other warranties or conditions.

For a warranty claim, contact us with your order number, photos and a description of the problem. We submit the claim to the manufacturer and pass along their decision. Manufacturer warranties generally don't cover curb or road damage, improper installation, incorrect torque, harsh cleaning chemicals or normal wear.

Fitment

You are responsible for confirming that a wheel fits the vehicle it's going on, including bolt pattern, centre bore, offset, load rating, brake clearance and any hub rings or hardware needed. The portal's fit check compares published specifications. It is a guide, not a guarantee.

Test fit each wheel on the vehicle, without a tire, before mounting. Once a tire is mounted, the wheel can't be returned for fitment. We are not responsible for labour, tires, sensors or other costs caused by a wheel that doesn't fit. Install to the vehicle and wheel manufacturers' specifications, and re-check lug torque after the first drive.

Starting a return or claim

Email kal@blackknighttire.com or call 236-867-8671 before sending anything back. Include your order number, the items and quantities, the reason for the return or claim, and photos.

We reply with approval and instructions. We can't accept items sent back without approval.